JCM Global Service & Support

At JCM, Customer Service isn’t just a catchphrase, it’s a way of life. We believe that outstanding customer support is an integral part of every product we sell. JCM is 100% committed to delivering world-class customer service to each and every customer. It’s a policy we live by, and we back it up with some of the best product warranties in the business.


Customer Notifications are issued regularly on an as-needed basis, and can be found on our website in chronological order. To view a Customer Notification of interest, simply click on the individual ‘Notification Topic’ and the related PDF file will open for viewing and download when required.
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Customer Support

Get in touch with JCM Global today and our staff will be happy to help you.

Product repairs

JCM provides direct warranty and non-warranty repairs plus service for all JCM products. We also offer service packages and refurbishment options to minimise downtime.

Download Portal

An invaluable tool, available to JCM Global customers 24/7, allowing fast access to software tools and updates, brochures and product drawings, saving time and money.


JCM Technical Trainers are ASTD certified and have field experience in electronics and casino operations. JCM training classes include instruction to perform preventative maintenance, diagnostic troubleshooting, and repairs.

Online training

JCM Global provides online training courses, available on JCM eLEARNING, to learn JCM products on your schedule.

Training Catalog

Explore available training courses, including options for in person or virtual and for beginner to high level.

Training videos

Full HD versions of JCM training videos are also available on our YouTube channel at www.youtube.com/jcmglobal.

Frequently asked Questions

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